Privacy Policy

1. Information We Collect

Information you give us when you call, request a quote, or submit a form:

• Name, phone number, and email address
• Vehicle make, model, and year
• Service location and details of your request

Information collected automatically: IP address, browser and device type, pages viewed, referring source, approximate location, and call details such as caller number, time, and duration.

2. How We Use Your Information

• Respond to your inquiries and service requests
• Connect you with independent locksmith service providers in the Jacksonville, FL area
• Improve our website, services, and marketing
• Detect fraud and abuse, and comply with legal obligations

3. Calls, Texts & Recordings

Calls to the phone number on our website may be answered by us or routed to an independent service provider, and may be tracked, monitored, or recorded for quality, training, and dispatch purposes. Where the law requires it, you will be told that a call may be recorded. If you give us your phone number, we may call or text you about your request. Message and data rates may apply, and you can reply STOP at any time to stop texts.

4. Sharing Your Information

We share your contact and service-request details with independent local service providers so they can fulfill your request. We also use trusted vendors for call tracking, lead delivery, analytics, and hosting, and we may disclose information when required by law. We do not sell your personal information to data brokers or use it for unrelated third-party marketing. Our website may link to other sites; their privacy practices are their own.

5. Cookies & Analytics

We use cookies and similar technologies to remember your preferences, measure site traffic, and understand which pages and ads are working. You can control cookies through your browser settings; turning them off may affect some features of the site.

6. Retention & Security

We keep your information only as long as needed to handle your request, run our business, and meet legal requirements. We use reasonable safeguards, including encrypted (HTTPS) connections, but no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your Rights & Choices

You may ask us to access, correct, or delete your personal information, and to stop texts or marketing contact. Depending on where you live, state privacy laws may give you additional rights. Contact us using the details below and we will respond within a reasonable time, generally within 45 days.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date at the top.